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BP Outsourcing and SLAs

Business Process Outsourcing of non-core business activity has become one of the most preferred way to reduce cost and tap pool of skilled professionals from around the world. This generally results in cost saving of at least 40-50% and gives a tremendous competitive advantage to your organization.
Rehmat Taj Enterprises also involved to provide well educated, trained and experienced IT professionals to perform and support IT related activities throughout.  This is an excellent service based on trust and confidence on each other. To make sure that there are no communication gaps, RTE always signs a Service Level Agreement (SLA), which will define metrics as follow:

  • Services Required
  • Quality of Services
  • Turnaround Time
  • Confidentiality
  • Level of support staff
  • Fees and other related issues

 

 
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